Your Privacy Matters
Privacy Policy
Last Updated: March 11, 2026
This Privacy Policy describes how Beyond Neon Signs (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or purchase our custom LED neon signs. We are committed to ensuring your privacy is protected and complying with Australian Privacy Principles under the Privacy Act 1988.
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.
Information We Collect
Personal Information
When you place an order, request a quote, or contact us, we may collect:
- Contact details: Name, email address, phone number, and mailing address
- Order information: Design specifications, custom text, logos, and artwork
- Payment details: Billing information processed through secure payment gateways
- Business information: Company name, ABN, and industry (for business orders)
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, time spent on site, referral sources
- Cookies: Small text files stored on your device for functionality and analytics
- Location data: General geographic location based on IP address
How We Use Your Information
Order Processing & Delivery
- Process and fulfill your custom neon sign orders
- Create design mockups and communicate design approvals
- Arrange manufacturing, quality control, and shipping
- Send order confirmations, tracking updates, and delivery notifications
- Provide customer support and handle warranty claims
Communication & Marketing
- Respond to inquiries, quote requests, and customer service questions
- Send promotional offers and new product announcements (with consent)
- Share educational content about neon signs and installation tips
- Request feedback and reviews on your purchase experience
Website Improvement & Analytics
- Analyze website usage to improve user experience and functionality
- Monitor website performance and troubleshoot technical issues
- Understand customer preferences and optimize our product offerings
- Conduct market research and business analytics
Legal & Security
- Comply with legal obligations and regulatory requirements
- Prevent fraud, unauthorized transactions, and security breaches
- Protect our rights, property, and the safety of our users
- Enforce our terms and conditions
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.
Types of Cookies We Use:
Essential Cookies
Required for website functionality, shopping cart, and checkout process
Analytics Cookies
Help us understand how visitors use our website (Google Analytics)
Marketing Cookies
Track your browsing to show relevant ads (Facebook Pixel, Google Ads)
Preference Cookies
Remember your settings and preferences for future visits
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality and your ability to place orders.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers and partners who assist in our business operations:
Payment Processors
Secure payment gateways (Stripe, PayPal) process your payment information. We do not store credit card details on our servers.
Shipping Carriers
Courier services (Australia Post, TNT, StarTrack) receive your name, address, and contact details to deliver your neon sign.
Email Service Providers
Email marketing platforms help us send order confirmations, shipping updates, and promotional communications (with your consent).
Analytics & Advertising
Google Analytics, Facebook, and other platforms analyze website traffic and help us reach potential customers with relevant advertising.
All third-party service providers are required to protect your information and use it only for the purposes we specify.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Security Measures:
SSL/TLS encryption for data transmission
Secure servers with firewall protection
Regular security audits and updates
Restricted employee access to personal data
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
- Order data: Retained for 7 years for tax and accounting purposes
- Marketing data: Retained until you unsubscribe from our mailing list
- Warranty records: Retained for 2 years after warranty expiration
- Analytics data: Anonymized and aggregated for long-term analysis
Your Privacy Rights
Under the Australian Privacy Act 1988, you have the following rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you
Correct Your Data
Update or correct inaccurate or incomplete information
Delete Your Data
Request deletion of your personal information (subject to legal requirements)
Opt-Out of Marketing
Unsubscribe from promotional emails at any time via the unsubscribe link
Object to Processing
Object to certain uses of your information, such as direct marketing
Lodge a Complaint
Contact the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us at privacy@beyondneonsigns.com.au
Third-Party Links
Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification to registered customers (for significant changes)
- Displaying a prominent notice on our homepage
Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
Changes to This Privacy Policy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Business Name
Beyond Neon Signs A division of The New Pistol Clothing
Location
Australia
We will respond to all privacy-related inquiries within 30 days.
